Thank you in advance for taking the time to familiarize yourself with our policies and for your understanding that we employ them to protect and encourage your self-care. We love you and are so incredibly grateful for your understanding, cooperation and support of our small business. We want to avoid any frustration caused by lack of clarity when it comes to these policies.

CANCELLATION POLICIES:

Life can be unpredictable, and we understand that things happen. We are a community and although our individual goals may differ we are all just trying to show up and be the best version of ourselves. Be kind to fellow REFORMED Pilates lovers and cancel ASAP to give others a chance.

Out of fairness and respect to all our community we have a 24-hour cancellation policy for all classes!   

• 24-hour notice of cancellation is required for all Group Classes. Please cancel on Momence. If you text to cancel within the 24-hour window you will still be charged the late cancel/no-show fee.
• 24-hour notice of cancellation is required for all Private Sessions. Please cancel on Momence.
• Late cancellations and no-shows will be charged the full amount of the scheduled class or session. If you are on The Unlimited Package, you will be charged $17.50 for every late cancel or no-show.
• Please arrive at least 5 minutes early for your first class.
• In case of last-minute instructor illness or emergency, we will make every attempt to find a replacement instructor or notify you of class cancellation. If any class is cancelled at the last minute, you will not be charged for that class.
• REFORMED Pilates has the right to cancel, or combine with another class time, any class with 1 client enrolled. You will be given adequate notification via email, phone call or text message if this occurs.

WAITLIST:

Join the waitlist if a class is full, as spots often become available.

• Stay subscribed to email/text notifications in Momence to receive updates.

·       A valid card on file or a positive account balance is required.

·       Be ready for last-minute magic. Spots open up more often than you think!

PURCHASE POLICIES:

Contracts are your commitment to self-care.

• Advanced payment is required to sign up for classes. Appointments can be made online, at the studio or by phone.
• The Unlimited package renews on the same date each month. There is a 3-month commitment for The Unlimited Package.
• 4 class packages expires 2 months from the date of purchase.
• 8 class packages expires 3 months from the date of purchase.
• Auto-Pay memberships can be cancelled any time after the 3-month requirement with written notice 15 days prior to the next billing date. If 15 day notice is not given before the next billing date, the next payment will process and cancellation will be effective the following month. Please email info@reformedsienna.com to cancel your membership.
• We do not offer refunds and instead will be given in the form of an account credit or you can transfer classes/sessions to someone else.

STUDIO POLICIES:

• Prior to any training session, a Waiver of Liability must be completely filled out and signed via Momence.
• Grip Socks are required in ALL classes for hygiene and safety reasons and may be purchased at the studio if needed.
• Please arrive on time for your scheduled class. If you are more than 5 minutes late, your spot may be given away to any walk-ins or waitlisted clients.
• Please be courteous and quiet while sessions are in progress.
• We kindly ask that you silence your cell phone before classes begin, to avoid interruptions to you and others during their sessions. We understand emergencies can occur, if you need to keep your cell phone on for any reason, please notify your instructor prior to class starting.
• Please refrain from wearing strong scents or perfumes to class.
• We encourage clients to wear leggings or if you want to wear shorts, please wear bike shorts underneath as you will likely have your legs in the air at some point. Flowy clothing isn’t the best and please avoid anything with knots as you’ll be laying down for a portion of the workout. 

CHILDREN

• Children under the age of 16 can take class with written or verbal permission, provided by a parent or guardian.

PREGNANCY

We do not currently offer a specific Pre and Post natal class. We recommend pre-natal women to book a Private Session prior to taking class.

Our Pre-natal policy is:

Up to 20 weeks: Able to take all classes and privates.

Beyond 20 weeks: Able to attend only ‘Core Unit’ and Private Sessions

Post Natal clients must have clearance from their medical professional to return to Pilates.

We encourage all Post Natal clients to book a Private Session before rejoining classes. This is important to assess any changes that may have occurred throughout later stages of pregnancy and birth.

Cleaning

Germs are everywhere, however we choose to keep the ones we have to ourselves. There is a 10 minute period between sessions/classes where all equipment will be cleaned and disinfected. Machines will be clean, but feel free to bring your own athletic towel to lay on the reformer if you wish.

ACCEPTANCE OF TERMS

By enrolling in and attending classes at REFORMED Pilates LLC, you signify your agreement to these.

Got questions? Shoot us an email at info@reformedsienna.com. We’re here to make your REFORMED experience the best thing ever!